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Book by phone

You can book your bike in by phone, just call me on 077 3399 5924. Please have the following details ready when you call:

  • An idea of the date and time you would like your bike to be collected for servicing.
  • The location you would like me to collect your bike from.
  • A few contact details such as a phone number, email address and home address.

About Viva Cycles

viva cycles workshop

Modern, Easy, Competitive.

Viva Cycles is me, Nick. I am a bicycle mechanic and I started Viva Cycles last year in response to what I saw as a disconnect between bicycle servicing and contemporary cycling culture.

I wanted to create a cycle repair service that addressed the typical issues customers have with getting their bike serviced and that would fit alongside the increasingly popular trend for cyclists to buy all their gear from online retailers.

viva cycles workshop

The biggest downside of getting your bike serviced is the time you loose trying to find an opportunity to take it to-and-from the shop, and the hassle involved in this process.

Whether you're a recreational cyclist missing out on the nice weather, a competition cyclist falling behind on training or a commuter having to arrange alternative modes of transport, reducing the length of time between something going wrong with your bike to riding it again is one of best ways a cycle repair service can benefit its customers.

Equally, giving customers the freedom to take advantage of the best deals available from online retailers while advising them on best choices, compatibility of parts and taking care of installation, is a great way of circumventing the other drawback customers face with a bike shop of being limited to the range of products and prices available in store.

So with this in mind, I want to take the bike shop forward: to create a format that will fulfil these objectives and fit alongside the model of online purchasing.

Doing things Differently

To do this means approaching bicycle servicing in a completely new way:

It means untying retail from service - encouraging customers to find the best prices online then fitting the parts for them, and supplying parts for repairs at online prices.

It means making the process of getting your bike serviced easy and intuitive - eliminating the inconvenience of transporting your bike to-and-from a bike shop by collecting and delivering it for you.

And it means connecting all of this to those aspects of a face-to-face bike shop service that have always been invaluable to cyclists - experienced, helpful advice and reliable, personal servicing.

servicing a bike in workshop

How It Works

Viva Cycles is a modern, hassle free approach to bicycle servicing.

4 EASY STEPS TO GETTING YOUR BIKE SERVICED

1
2
3
4

Make a booking

I collect the bike

Service it at the workshop

Then deliver it back to you

1. MAKE
A
BOOKING

Arrange for the collection of your bike at the time and place of your choosing. You just need to provide a brief description of the problem or service you would like done, and the date, time and location you want for collection, plus a few contact details.

Click here to see a calendar of available time slots, and here to see a map of areas in SW Herts covered by the service. Requests outside the areas covered are subject to an additional £5 fee to cover fuel and driving time.

Online

To book online, just click the Book tab at the top of the screen and take a minute to fill out the form. I will call or text afterwards to confirm the booking.

By Phone

To Book by phone, call me on: 077 3399 5924. I'm often driving to and from customers, so if you can't reach me, I will call you back as soon as I can.

2. I
COLLECT
THE
BIKE,

I will collect your bike at the arranged time and place and take it back to my workshop for servicing. This way, you can continue on with your day while I service your bike.

Turn-around times vary depending on how busy things are or whether the repair requires additional parts, but I try to get bikes back to customers as quickly as possible, and aim for 2-3 day turnarounds.

Collection Times

I can collect any time between 10:30am - 7:30pm Mon-Fri (half day thursday) and 3-6pm on Sundays.

3. SERVICE
IT
AT THE
WORKSHOP,

After I collect your bike, I service it at my workshop and store it there during the night if necessary. The workshop is a high security construction with numerous high security features, and your bike will be very safe there.

Additional Parts

Should the repair/service of your bike require any additional parts to those referenced before the service began, I will call you to discuss their purchase before moving forward, and always try to source the best brands at the best prices for your needs, and charge at cost. I source most parts within 1-2 days.

4. THEN
DELIVER IT
BACK TO YOU.

After completing the service I will contact you to arrange for a time and place to deliver your bike back to you (as with collections). After returning your bike I will contact you the following week to make sure everything is is working as intended and that you are satisfied with the service.

Available Times

Available delivery times are the same as those for collections: 10:30am - 7:30pm Mon-Fri (half day thursday) and 3-6pm on Sundays.

Payment

Currently I accept debit card, credit card, cash or cheque

Services and Prices

I offer a range of services for the most common tasks and repairs, with an emphasis on servicing the core functions of the bike, rather than individual parts. For example, my Road Bike Brake Service includes cleaning and truing the adjacent wheel rim, as contaminants on the wheel braking surface reduce braking power and wobbles in the wheel's rotation make braking modulation erratic. Collection and Delivery is included in the price of services. For customers outside my collection zone, there is an additional £5 on top to cover fuel and driving time.

You don't need to select a set service when booking your bike in, just a description of the problem or what you would like done will suffice.

  • General Services
    • Full Clean + Service

      Full clean of bike, lubrication of moving parts, gears and brakes adjusted

      This service is designed to thoroughly remove debris and contaminants for your bike, including all the hard-to-get-to areas, improving braking performance, gear shifting, tyre grip, puncture resistance and reducing drivetrain noise levels.

      This is followed by a readjustment of the gear derailleurs and brakes to their optimum setup.

      This is a great service if your bike has been out of action for a while or if the bike hasn't had a deep clean for a long time and you're starting to get some niggling issues with the brakes and gears.

      Service Breakdown:

      • Full clean of frame and components with non-abrasive degreaser.

      • Removal of debris, burrs and surface contaminants from chain, guide pulleys, tyres, brake pads and wheel breaking-surface.

      • Cassette (gears at the back of the bike) cleaned and re-greased.

      • Brakes, gears, cables and derailleurs lubricated.

      • Chain lubricated using specific lubricant for type of riding and seasonal conditions (slicker lubricant for summer road-riding; thicker, more-weather resistant lubricant for mountain bikes or road winter riding).

      • Frame Buffed and polished.

      • Brakes adjusted and realigned/trued(in the case of disc brakes) for optimum performance. Cables replaced if necessary (+ £5 per cable installation).

      • Front and rear derailleurs adjusted for optimum performance. Cables replaced if necessary (+ £5 per cable installation).

      £40 inc collection/delivery + parts (+ £5 for matt frames/heavily soiled)

      Book This Service
    • Full Overhaul

      Full disassembly of bike, clean and inspection, reassembly with fresh grease/lubricant, correct torque and brake/gear calibration

      This is the big one! I think what this service really offers is peace of mind. If you want to start riding a bike that hasn't been used for a long time or that you've just got second hand and want to know that there are no hidden issues anywhere and everything is 100% ready to go, then this is the service for you.

      If during the service I discover any parts of the bike that require replacing, I will contact you to discuss ordering and fitting replacements.

      I will also give you a follow up call or email a month after the service to make sure everything is working as it should.

      Service Breakdown:

      • Bike stripped down to frame.

      • Thorough clean and inspection of all parts for wear.

      • Removal of buried debris and contaminants from tyres, brake pads and wheel braking surface.

      • Reassembly of all parts with correct torque and fresh grease/lubrication (including all sealed parts such as wheel and headset bearings).

      • Fresh lubrication of chain using specific lubricant for type of riding and seasonal conditions (slicker lubricant for summer road-riding; thicker, more-weather resistant lubricant for mountain bikes or road winter riding).

      • New brake and gear cables installed, cable housing ends filed or re-cut if burred or rusted.

      • Brakes adjusted and realigned for optimum performance.

      • Front and rear derailleurs adjusted for optimum performance.

      • Frame buffed and polished.

      £120 inc collection/delivery + parts

      Book This Service
  • Part Fitting & Bike Assembly
    • Part Fitting

      Fly-by part fitting

      - undertaken at collection point. For parts that are quick to fit.
      Parts that fall into this category include: pedals, seat posts, saddles, accessories, tyres and inner tubes.

      Book This Service

      Minor part fitting

      Parts that fall into this category include: chains, cassettes, stems.

      Book This Service

      Standard part fitting

      Parts that fall into this category include: derailleurs/cables, brakes/cables, handlebars.

      Book This Service

      Major part fitting

      Parts that fall into this category include: bottom brackets, cranksets, headsets.

      Book This Service

      Service Breakdown:

      • Part fitted with correct torque.

      • Grease/lubricant/friction-compound/thread-locker applied to parts where appropriate.

    • New Bike - Partial Assembly

      New bike service - Finish assembly

      Lots of bikes bought online or direct from manufacturers come partially assembled, but still necessitate installation of parts like the seatpost, saddle, handlebars etc to complete the assembly.

      It is important to install these parts as intended by the manufacturer and with the correct torque/grease where appropriate and to set up parts correctly for your specific dimensions.

      I will talk to you before-hand to get your height and discuss your preferred riding position, which will allow me to position things like the seatpost and stem correctly for you dimensions; I will go over these once more with you when I deliver the bike back to make sure they are correctly set-up.

      Service Breakdown:

      • Completion of partially assembled new bike.

      • Parts fitted to correct torque.

      • Grease/lubricant/friction-compound/thread-locker applied to parts where appropriate.

      • Fine-tuning of brakes and gears.

      • Contact points such as the seatpost, saddle, handlebars and stem, set-up to preference.

      £30 inc collection/delivery

      Book This Service
  • Gears (Drivetrain)
    • Standard Drivetrain Service

      Clean and inspection of drivetrain, adjustment of front and rear derailleurs

      This service is designed to counter typical gear problems that develop with regular riding.

      The gears are the part of the bike most prone to becoming maladjusted through regular riding. In addition to an inevitable reduction in performance through constant use and road vibrations, grime and debris from the road get caught up and lodged in the system, making it much more difficult to function properly and causing parts to wear down, permanently reducing their performance.

      Unlike most drivetrain services elsewhere, this service is designed to readjust your gears so that they shift smoothly by cleaning the entire drivetrain and removing lodged debris from all the hard-to-reach areas first, and then readjust and lubricate the gear derailleurs and replace any worn cables.

      This ensures your gear system will be more stable after the service, that the adjustments will have a much better chance of lasting longer, and that any deeply lodged debris in parts such as the jockey pulleys, cassette and chainrings are removed, preventing any further permanent damage to those components.

      Service Breakdown:

      • Thorough clean of drivetrain and inspection of parts for wear.

      • Removal of buried debris and contaminants from chain, chainrings, guide-pulleys and cassette.

      • Adjustment of front and rear derailleurs, lubrication of derailleur pivot points and replacement of gear cables if neccessary.

      • Fresh lubrication of chain using specific lubricant for type of riding and seasonal conditions (slicker lubricant for summer road-riding; thicker, more-weather resistant lubricant for mountain bikes or road winter riding).

      £20 inc collection/delivery + £5 per new cable fitting
      + parts

      Book This Service
    • Full Drivetrain Overhaul

      Full drivetrain disassembly, clean, reassembly with correct torque, fresh grease, new cables and calibration

      This service is ideal for a bike that have more than a few thousand miles in them (or at least a few years regular riding) and have has multiple recurring gear issues, such as worsening 'creaking' noises, usually caused by some part of the drivetrain becoming worn, fractionally unseated, or bunged or de-greased from debris or rain water.

      Parts are removed, cleaned and fully inspected for wear, then reassembled with correct torque and fresh grease and readjusted to optimum set-up.

      If there are any parts that require replacing, I will contact you to discuss ordering and fitting replacement parts.

      Service Breakdown:

      • Drivetrain removed from frame.

      • Thorough clean and inspection of parts for wear.

      • Removal of buried debris and contaminants from chain, chainrings, derailleurs, cassette.

      • jockey pulleys inspected for wear, minor burrs filed off, otherwise replaced.

      • New gear cables installed, cable housing ends filed or re-cut if burred or rusted.

      • Reassembly of all parts with correct torque and fresh grease/lubrication.

      • Fresh lubrication of chain using specific lubricant for type of riding and seasonal conditions (slicker lubricant for summer road-riding; thicker, more-weather resistant lubricant for mountain bikes or road winter riding).

      • Re-indexing of front and rear derailleurs.

      £75 inc collection/delivery + parts

      Book This Service
  • Wheels / Tyres / Brakes
    • Wheel + Tyre Service

      Clean and remove debris from wheel and tyre, regrease bearings, basic wheel truing

      This service is designed to counter typical wheel-related problems that develop with regular riding. Especially good for getting wheels back in shape after a season of winter riding.

      Rolling efficiency is restored by re-greasing the wheel bearings, which become dry from rain water seeping past the seals, and by reducing any severe 'wobbles' in the wheel rotation, which in the case of road bikes makes the wheel knock against the brake pads, stopping the wheel from spinning freely and reducing braking performance and control of the bike.

      Braking performance and longevity is also improved by thoroughly cleaning the wheel braking surface (or disc rotor for disc brakes ) and removing buried debris, which cut into the brake pads (and makes a really bad/loud noise when braking).

      Finally, removing embedded debris like glass and flint from the tyre helps reduce the chances of future punctures, as any sharp objects lodged in the tyre surface can work their way further in while riding and puncture the inner tube beneath.

      Service Breakdown:

      • Clean and polish wheel.

      • Remove and inspect wheel bearings, clean and re-grease or replace if necessary.

      • Remove buried debris from wheel braking surface, file down any raised metal clusters from wheel rim if road bike or disc rotor if mtb.

      • True wheel to reduce any severe wobbles (lateral divergence of +-4mm) that could effect rolling efficiency and braking.

      • Remove all buried debris from tyre.

      £25 front wheel / £28 rear wheel
      / £50 both wheels

      - collection/delivery included

      Book This Service
    • Brake Service - Caliper (Road)

      Clean and remove debris from brake pads and wheel braking surface, basic wheel truing, readjust brake travel and alignment

      This service is designed to counter typical brake-related problems that develop with regular riding.

      The brake pads and wheel braking surface are cleaned of contaminants, improving braking performance, and of any embedded debris, which if left can cause permanent damage to both parts. Any uneven/raised edges are then filed down.

      The wheel is given a basic truing, reducing any severe 'wobbles' in the wheel rotation that might knock against the brake pads and make braking modulation uneven and control of the bike at speed unpredictable.

      Finally, the brake position is reset so that the pads are aligned perfectly with the wheel braking surface, and the distance between the pads and the wheel optimised for comfortable braking modulation and maximum braking power.

      Service Breakdown:

      • Clean and polish brake.

      • Remove buried debris from brake pads and wheel braking surface, file down any raised edges on brake pads and gnarled metal clusters from wheel rim.

      • True wheel to reduce any severe wobbles (lateral divergence of +-4mm) that could effect braking.

      • Realign brake pads with wheel braking surface, reset distance between the pads and the wheel for best braking performance.

      £20 for 1 brake / £35 for both + £5 per cable installation
      - Collection/Delivery Included

      Book This Service
    • Brake Service - Disc (MTB)

      Clean and remove debris from brake pads and disc rotor, true disc rotor, reset brake pad position.

      This service is designed to counter typical brake-related problems that develop with regular riding.

      The brake pads are cleaned of contaminants and inspected for wear.

      The disc rotor is trued, reducing any severe 'wobbles' in the rotation that might knock the brake pads and make braking modulation uneven and control of the bike at speed unpredictable.

      Finally, the brake position is reset so that the pads are evenly aligned between the disc rotor, allowing for even braking modulation and maximum braking power.

      PLEASE NOTE: this service does NOT include bleeding of brakes.

      Service Breakdown:

      • Clean brake pads and disc rotor.

      • Remove buried debris from brake pads and disc rotor.

      • True disc to reduce any severe wobbles.

      • Reset brake pad position.

      £15 for 1 brake / £28 for both + £5 per cable installation
      - Collection/Delivery Included

      Book This Service
    • Road Bike - Wheel + Tyre + Brake Service

      Clean wheel, tyre, and brake-pads, regrease wheel bearings, basic wheel truing, readjust brakes

      This service is designed to counter typical problems relating to the wheels and brakes that develop with regular riding.

      The wheels and brakes are essentially two sides of the same coin in modulating the speed of the bike, so it makes sense to consider them together when servicing the bike.

      Rolling efficiency is restored by re-greasing the wheel bearings, which become dry from rain water seeping past the seals, and by reducing any severe 'wobbles' in the wheel rotation, which makes the wheel knock against the brake pads, stopping the wheel from spinning freely and reducing braking performance and control of the bike at speed.

      The brake pads and wheel braking surface are cleaned of contaminants, improving braking performance, and of any embedded debris, which if left can cause permanent damage to both parts. Any uneven/raised edges are then filed down.

      The brake position is reset so that the pads are aligned perfectly with the wheel braking surface, and the distance between the pads and the wheel optimised for comfortable braking modulation and maximum braking power.

      Finally, embedded debris like glass and flint is removed from the tyre, helping reduce the chances of future punctures; as any sharp objects lodged in the tyre surface can work their way further in while riding and puncture the inner tube beneath.

      Service Breakdown:

      • Clean and polish wheel and brake.

      • Remove and inspect wheel bearings, clean and re-grease or replace if necessary.

      • Remove buried debris from brake pads and wheel braking surface, file down any raised edges on brake pads and gnarled metal clusters from wheel rim.

      • True wheel to reduce any severe wobbles (lateral divergence of +-4mm) that could effect rolling efficiency and braking.

      • Realign brake pads with wheel braking surface, reset distance between the pads and the wheel for best braking performance.

      • Remove all buried debris from tyre.

      £35 front / £38 rear
      / £70 both

      - collection/delivery included

      Book This Service

FAQ

I've tried to set out all the things I've havn't mentioned or fully developed in other sections for flow reasons, if theres anything else you'd like to know or you think I've missed please call me on: or send me an email at: .

  • Who are you?
    My Name is Nick Long, I'm 26 and Viva Cycles is my one-man operation. I started getting into cycling 7 years ago while at university and the passion for all things two-wheeled has just grown ever since. I absolutely love riding my bike and taking part in rides and events. Last year year, after years of fixing my own bikes and intermittently working as a bicycle mechanic, I decided to set up my own bicycle business.

    Since leaving university I've done a bit of everything; worked on building sites, I've tried carpentry, electrical engineering, I've worked as a web developer, graphic designer and (naturally) bicycle mechanic. But what I came to realise was that what really interests me is the process of making things, and fixing made things.

    And that's my intention with Viva Cycles - to create a new idea about how to go about fixing things (bikes, in this instance!). I want to grow this business and I care deeply about making my ideas work; I always try to do my absolute best at whatever I set my mind to.

    I also believe that sincerity and transparency is always the best policy, which is why the tone of this whole web page probably comes across as quite informal and unguarded - I just can't function any other way than undiluted sincerity!
  • How long have you been operating?
    I launched Viva Cycles in March this year, so not long at all! My objective is to create a modern, hassle free format for bicycle servicing; and it's an ongoing process of refinement until it meets all my customers needs.

    If you have any feedback or suggestions, I would very much like to hear from you. Just email me at: nick@vivacycles.co.uk . As I say, I want to keep refining the format, so if it's something I can do, more likely than not I'll adopt any suggested changes.
  • Is it OK for me to buy all my parts from somewhere online and ask you to fit them for me?
    Yes, absolutely! Buying online is great: there are so many great retailers like wiggle, chain reaction and planet-x (to name just a few!) with a vast range of cycling gear at great sale prices.

    Viva Cycles is about service, not retail. A small bike business cannot compete on that front with a big online retailer, and I don't want to. I want my customers to get the most out of buying online - the ease and value for money - and pair that with getting the most out of a face-to-face bike service that I offer - ease of use, reliable service and helpful advice.

    I'm a cyclist too, and I'm always looking for good bargains online. So if you've seen something online for your bike that you're thinking of getting, but maybe you want some professional advice on whether it's compatible or what you need etc, feel free to give me a call on: 077 3399 5924 and I'll try to advise you as best I can, or point you in the direction of a good alternative!
  • How do I check for available collection times?
    Scroll down to the bottom of the page to see my calendar schedule. Also, there is another calendar for reference when you open the book tab at the top of the screen to make a booking.
  • How do I check to see if you collect from my area?
    Scroll down to the bottom of the page to see my calendar schedule.
  • What if I'm just outside the range of areas you collect from, will you still collect?
    Usually, yes (within reason!). But I do have to charge an additional £5 fee to cover the cost of fuel and the extra time it takes to get there and back.
  • When you come collect the bike, why not just service it there?
    There are a few reasons.

    First, servicing it at the workshop allows you to get on with your day while the service takes place. You don't need to worry about hanging around until I finish. In addition, it gives you greater flexibility for when you can book your bike in: for instance, you could arrange for me to collect your bike in the evening, after you've gotten back from work, I will service it the next morning and return it to you later that day.

    Second, it allows me to undertake repair jobs that would either take longer than you would have time to wait around if I conducted the service there, or repair jobs that require me to source in spare parts from suppliers.

    Third, by blocking my time into collecting/returning bikes during the times of day most people would be available, ie. lunchtimes and evenings, and servicing bikes during the times of day most people wouldn't be available, I can increase my service capacity and turnaround times considerably. If I were conducting each service where each customer was, one place to the next, chances are I would have too many customers asking for a service at the most popular times of day and too few asking at others, leading to flow problems and customer dissatisfaction.

    Lastly, there are potential legal issues with doing business on 3rd party properties. If the customer owns the property I am conducting the work on then its fine, but if it is, say, in a car park or on a street, I would need permission of the land owners or the council to conduct business there, which is obviously not a viable way to operate. Moreover, unlike work on a 3rd party premise, work conducted on bikes in my workshop can be covered by public liability insurance.
  • Do you have to collect my bike, can't I come to you instead?
    Sure, i'd don't see why not, just call me before hand to make sure i'm available, and I'll give you a discount off the price of the service.
  • What's with the name, 'Viva Cycles'?
    With the name I wanted to connote positivity and aspiration. The whole idea of Viva Cycles as format for bicycle servicing is to improve the quality of customers cycling experience by taking away those aspects of the hobby that detract from its enjoyment; namely, all the problems that come when a bike isn't working properly: The doubt that your gears will skip when you go up a steep hill, the hassle of taking it to and from a bike shop etc.

    By offering quality, reliable service in a format that is convenient and hassle free for customer my hope is that it will make your cycling experience less stressful and give you that lovely assured feeling of happiness while riding, that everything on your bike is working exactly as it should be. Viva Cycling!
  • What's with the logo and the colours?
    As with the name, I wanted to go for something positive, up-beat and a little different. The logo is meant to be chalk on a road, like cycling fans write during the grand tours to give the riders messages of encouragement. It's that, but with some happy colours rather than white, just to make it even more positive and, you know, to suggest Viva Cycles is a little different to the norm.

    On a deeper level, the colours are also symbolic of the four aspects of cycling (as I percieve them).

    Red is for passion and determination, like the feeling you get in a sprint or during a race.

    Sky Blue is for the sense of adventure cycling brings, the way you can travel across entire landscapes with the power of just you and your bike.

    Yellow is for the fun and thrill you can have cycling, descending downhill or nattering with friends while you ride.

    And the Marine Blue is for the sense of fulfilment cycling brings, like when you train and train and train, and in the end, you beat that mountain.
  • Is my bike safe in your workshop?
    Yes, very safe. I won't go into specifics for security reasons but the workshop is a secure construction with numerous high security features.

Contact

For more information or to make a booking just call me on 077 3399 5924 or emailing me at nick@vivacycles.co.uk. Alternatively, click the book tab at the top of the screen and take a minute to fill out a booking form.

Below is a map of the areas I will collect/deliver to and a calendar of available times for collections/deliveries.

Viva Cycles

Email:

nick@vivacycles.co.uk

Phone:

077 3399 5924

Address:

18 Belmont Road
Hemel Hempstead
Herfordshire
HP3 9NZ
UK

Opening Hours:

Thur-Sun closed